Privacy Policy

What are you doing with my information?


Page updated: October 2021
We use your personal information to make the Mums Say Radio better for you and for everyone. That includes doing things like:

  • Recommending things we think you’ll enjoy, like Pods or radio shows
  • Notifying you about things you’ve told us you like, for example a new series of your favourite Pods
  • Personalising parts of Mums Say Radio to your tastes, including emails, radio, pods, and music

We also use it for business, regulatory and legal purposes, like:

  • Dealing with any requests you make or content you submit
  • Getting in touch if we need to tell you about something, like a change to our policies or issues with a service.
  • Identifying where you are and giving you the right version of Mums Say Radio for this area

What are my rights?

The General Data Protection Regulation, or GDPR for short, is one of the biggest changes to data privacy law in recent years. It is designed to put you in control of how your information is collected and used by organisations.

Your data matters

We want to help you to understand these rights and exercise them as easily as possible. They’re listed below along with some tips on what to do if you’d like more help.

How do I know what happens to my information?


Page updated: October 2021
This is called the right to be informed. When we ask you to share your personal information we give you details of why we’re using it, including things like:

  • What we’re using it for
  • How long we’ll keep it, and
  • Who it will be shared with

How do I change my information?


Page updated: October 2021
This is called the right to rectification. It gives you the right to ask us to correct anything that you think is wrong with the personal information we have on file about you.

If you have a Mums Say Radio account

  • You can Update your personal details and personalised settings

How do I change how my information is used?


Page updated: October 2021
This is called the right to restrict processing. It is the right to ask us to only use or store your information for certain purposes.

If you have a Mums Say Radio account
We want to give you more of what you love. But if you don’t want us to use your information to personalise your Mums Say experience online you can turn off personalisation.

What about other information?
This depends on the type of personal information we hold. You’ll need to Contact Us explaining the details of what you want to help us find it.

How is my information being used to make decisions?


Page updated: October 2021
We sometimes use our computers to study your personal information. We might use this information so we know how you use our services.

If you have a Mums Say Radio account
You might receive personalised recommendations, which you can always turn off at anytime.

How can I see what information you have about me?


Page updated: October 2021
This is called the right of access. This right allows you to ask for full details of the personal information we hold on you.

If you have a Mums Say Radio account
You can request this information from your account settings.
We’ll be able to share most of the information and activity on your Mums Say Radio account, but we won’t include everything, such as information you sent to the Mums Say Radio which is still publicly available on mumssayradio.com.

How can I stop you using my information?


Page updated: October 2021
This is called the right to object. This is your right to tell us to stop using your personal information.

If you have a Mums Say Radio account
You can turn off personalisation, unsubscribe from marketing info or delete your Mums Say Account.

What about other information?
For one, you can update your cookie setting

But for other types of requests, contact us and we’ll consider the reasons why you want us to stop.

How can I delete my information?


Page updated: 0October 2021
This is called the right to erasure, also known as the “right to be forgotten”. This right means you can ask for your personal information to be deleted.

If you have a Mums Say Radio account
You can delete your account at any time.

This will erase any personal information in your account that we have about you. And it will mean any data about how you’ve used the Mums Say Radio online will be made anonymous.

Deleting your account won’t delete any data you’ve shared with the Mums Say Radio for reasons that aren’t connected with your Mums Say Radio account

What’s the small print?


  Page updated: October 2021

Your data matters
We want to help you to understand your rights and exercise them as easily as possible.

Bear in mind
Depending on the request, we might need two forms of identification to check that you are who you say you are..

These include:
Deleting your account won’t delete any data you’ve shared with the Mums Say Radio for reasons that aren’t connected with your Mums Say Radio account

  • Passport
  • Driving license
  • Birth certificate
  • Utility bill, bank statement or rent book from the last three months
  • Current vehicle registration document

There might be some occasions where we can’t fulfill a request. For example:

  • If it might impact on the rights of another person or company
  • If you haven’t given us all the information we need, including proof of ID
  • The law tells us we can’t or it forms part of our journalistic output
  • And sometimes if we feel your request is excessive

If we can’t help you, we’ll get back to you and explain the reasons why. We’ll aim to get back to you within one month. For more complicated requests, or for a large amount of requests, we might take longer, but we’ll tell you if there’s a delay and the reasons why.

Losing a loved one


Page updated: October 2021

We’re sorry for your loss. When you’ve lost someone, speaking to providers regarding accounts will be the last thing on your mind. We’re here to help at this difficult time.

Get in touch
When you’re ready, you can email us at admin@mumssayradio.com or you can write to us at:

The Data Protection Offices, Mums Say Radio Media House, 262 Ringwood Road, Poole, BH14 0RS

What to expect
When you do contact us we’ll ask you for details about the person that’s died such as their email address so that we can locate their Mums Say Radio Account and your relationship to them. If you have any questions, you may want to make a list and we’ll do our best to answer them all.

We’ll also need to speak to a relative, the executor or next of kin. If that’s you, then you’ll need to provide us with the following:

  • The death certificate
  • Proof of your identity
  • Proof of relationship (for example, marriage/civil partnership or birth certificate, child’s birth certificate naming both parents – if you don’t have these let us know and we’ll let you know other forms of identification we accept)

You can use your passport or photo driving license as proof of identification. If you don’t have one of these, let us know and we will then let you know the other types of ID we accept.

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